Burgundy Dusk

Return & Exchange

Thank you for shopping with us at jahangirbabarnsons.com! We strive to ensure your satisfaction with every purchase.

Below is our straightforward return and refund policy:


No Returns - Only Exchange

If for any reason you are not completely satisfied with your purchase, you may return it within 7 days of delivery for a exchange.

Please ensure that the item is unused and in its original packaging. To initiate a return, simply contact our customer service team with your order details, and they will guide you through the process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund or exchange will be processed within a reasonable amount of time.

Exceptions

Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged upon arrival.

Additionally, we cannot accept returns on perishable goods or items that have been used or altered after purchase. Additionally whether a return or refund is possible or not will be discussed with the costumer keeping in mind the situation.

Please note that shipping costs associated with the original purchase are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to a defect or error on our part.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you and ensure that your shopping experience with us is positive and hassle-free.

1) +92 326 424 61 61 (via WhatsApp)

2) sales@jahangirbabarnsons.com (via Email)

Thank you for trusting jahangirbabarnsons.com with your personal information. We appreciate your continued support and patronage.

Delivery & Payment

jahangirbabarnsons.com operates as a multi-brand marketplace where products are sourced and fulfilled by independent brands.

Shipping timelines may vary depending on product type, brand, and order specifications.



This policy forms part of the order terms and applies to all purchases placed through jahangirbabarnsons.com.

1. Order Processing All orders are processed after confirmation and/or payment verification Orders may require additional time for:

Quality checks (QC)

Stock confirmation

Brand coordination

jahangirbabarnsons.com reserves the right to delay or cancel any order due to:



Stock unavailability Quality control issues Incorrect product information Operational or technical limitations

2. Dispatch & Shipping Timelines Estimated dispatch timelines are displayed on each product page and are considered part of the order terms.

Local Orders (Pakistan) Delivery is typically completed within 3–5 working days after dispatch (for unstitched / ready-to-ship items)

International Orders Delivery typically takes 7–12 working days after dispatch (for unstitched / non-custom items)

Stitched / Made-to-Order Items Delivery for stitched/custom orders consists of two stages:

Dispatch Timeline (as shown on product page) Stitching Timeline (typically 4–6 working weeks) Stitching timeline will only begin:

After the product reaches the stitching unit After complete and correct measurements are provided by the customer

Important Notes Dispatch timelines may vary due to brand-side processing and availability

International orders may experience additional fluctuation of up to ±3 weeks due to:

Customs clearance Country-specific regulations Brand-side dispatch timelines All timelines are estimates only and not guaranteed.

3. Delays & Force Majeure jahangirbabarnsons.com is not responsible for delays caused by factors beyond its control, including but not limited to:

Brand-side delays Courier or logistics issues

Customs clearance

Public holidays

Government actions or restrictions

Natural disasters, pandemics, or force majeure events

Political unrest, strikes, or war-related situations Such delays do not qualify for cancellation, refund, or dispute.

4. Courier & Tracking Orders are shipped through third-party courier partners Tracking details are shared once the order is dispatched Courier tracking status will be treated as: ➡️Final and valid proof of shipment and delivery

5. Delivery Confirmation & Proof jahangirbabarnsons.com relies on electronic delivery confirmation provided by courier partners, including:

Tracking status Delivery timestamps Courier remarks Orders marked as “Delivered” by the courier will be treated as successfully delivered.

Physical or signed delivery receipts may not be available in all cases If a customer claims non-receipt:

The issue must be reported within 24 hours of delivery status Claims reported after this period will not be considered.

Operational limitations such as:

Contactless delivery Restricted access locations Courier delivery protocols will not be considered valid grounds to dispute delivery.

6. Shipping Charges Shipping charges are calculated at checkout

Charges vary based on weight, destination, and product type

All shipping charges are non-refundable.

7. International Shipping (Customs & Duties) All international orders are shipped on a DDU (Duties Unpaid) basis.

Customers are responsible for: Customs duties Import taxes Any additional charges imposed by authorities jahangirbabarnsons.com is not responsible for:

Customs delays Additional charges applied at destination

8. Additional Charges & Surcharges For international shipments, additional charges may apply after order placement due to factors beyond our control, including but not limited to:

Customs duties, taxes, or import charges Fuel surcharges or carrier adjustments Remote area or special handling charges Emergency surcharges due to geopolitical events (including war, sanctions, or route changes) Currency fluctuations or regulatory changes All such charges are the sole responsibility of the customer.

If any additional amount is required to complete delivery, the customer is obligated to pay the requested amount.

Failure to pay such charges may result in:

Shipment being held, returned, or abandoned No refund or compensation Deduction of applicable charges from any eligible amount jahangirbabarnsons.com will not be responsible for any dispute, delay, or non-delivery arising due to non-payment of such charges.

Additional charges (if applicable) must be paid by the customer as per Section “Additional Charges & Surcharges”.

9. Partial Shipments Orders containing multiple items may be shipped separately Delivery timelines may differ for each item No additional claims will be accepted due to split shipments.

10. Failed Delivery / Refused Orders If delivery fails due to:

Incorrect address Customer unavailability Refusal to accept order jahangirbabarnsons.com reserves the right to:

Cancel the order Deduct applicable shipping and handling charges Restrict future Cash on Delivery (COD) access

11. Customer Responsibility Customers are responsible for providing accurate:

Shipping address Contact details jahangirbabarnsons.com will not be responsible for delivery issues caused by incorrect information.

Any additional costs incurred will be borne by the customer.



12. Dispute & Complaint Window All complaints or disputes must be reported within: ➡️ 24 hours of delivery (based on courier tracking status)



Any claim raised after this period will not be accepted under any circumstances.

Delivery delays do not qualify for refund, cancellation, or dispute.

Personal timelines, events, or expectations (including Eid, weddings, or gifting purposes) are not valid grounds for dispute.

13. Policy Updates jahangirbabarnsons.com reserves the right to update or modify this Shipping Policy at any time. Changes will be effective upon publication on the website.



14. Acceptance By placing an order, the customer confirms acceptance of this Shipping Policy.

Need more help? 1) +92 326 424 61 61 (via WhatsApp)

2) sales@jahangirbabarnsons.com (via Email)

Thank you for trusting jahangirbabarnsons.com with your personal information. We appreciate your continued support and patronage.